Your Privacy Is Our Responsibility
At bge99, every user's personal information is kept completely secure through SSL encryption and strict data protection policies.
1. Introduction
This Privacy Policy ("Policy") describes in detail our commitments and practices regarding the collection, storage, use, and protection of personal information of bge99 platform users. bge99 ("we", "our", "platform") serves as a trusted online entertainment platform for users in Bangladesh, and we believe that protecting every user's privacy is our ethical responsibility.
By using our website or services, you are considered to have given your consent to the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.
bge99 never sells your personal information to third parties. Your information is used solely to provide you with better service.
2. What Information We Collect
bge99 collects various types of information to operate its services. This information falls into two main categories: information you voluntarily provide and information collected automatically.
2.1 Information You Provide
The information you voluntarily provide during account registration and use of our services includes:
- Full name and identity-related information
- Date of birth (for age verification — only users 21+ may register)
- Email address and contact details
- Mobile number (linked to bKash, Nagad, or Rocket payments)
- Transaction history and payment-related information
- Records of communications with the support team
- Documents submitted for identity verification
2.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device identification information
- Browser type and version
- Operating system information
- Navigation patterns on the platform and page visit history
- Session duration and click patterns
- Information collected through cookies and similar tracking technologies
About Cookies
We use cookies to improve the platform experience, remember your login state, and ensure service quality. You can disable cookies through your browser settings, though doing so may limit some platform features.
3. How We Use Your Information
bge99 uses collected information only for specific and legitimate purposes. The table below describes the main purposes for which information is used:
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Identity and contact information | Account management, age verification, support provision | Contractual necessity |
| Payment information | Transaction processing, fraud prevention | Legal obligation and security |
| Usage data | Platform improvement, personalized experience | Legitimate interest |
| Communication records | Support quality improvement, dispute resolution | Legitimate interest |
| Cookie data | Session management, security assurance | Consent and security |
Before using your information for direct marketing purposes, your explicit consent will be obtained. You may withdraw this consent at any time.
4. Information Sharing and Disclosure
bge99 never sells or commercially transfers users' personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
To operate the platform, we work with trusted third-party providers such as payment processors (bKash, Nagad, Rocket), technology service providers, and fraud prevention service providers. These partners only access information necessary to provide specific services and are required to comply with our privacy standards.
4.2 Legal Requirements
When disclosure of information is required by law, court order, or a legitimate request from a government authority, bge99 may provide the necessary information. In such cases, we always follow a policy of disclosing only the minimum information required.
4.3 Business Changes
In the event of a business restructuring, merger, or acquisition, user information may be transferred to new ownership. In such circumstances, we will notify you in advance and your rights will be protected.
5. Data Security Measures
bge99 takes the highest technical and administrative measures to protect your information. Our security framework is structured across the following layers:
🔒 Encryption Protection
All data transfers are secured through SSL/TLS encryption technology. All information exchanged between your browser and our servers remains fully encrypted.
🛡️ Access Control
Only authorized personnel have access to your information. Every access is logged and regularly audited.
🔐 Password Protection
Your password is stored using industry-standard hashing algorithms. No member of our staff can view your password directly.
⚡ Security Monitoring
Round-the-clock automated security monitoring detects suspicious activity and takes prompt action.
Please note that data transmission over the internet or electronic storage methods are not 100% secure. We use industry-standard security measures, but absolute security cannot be guaranteed. You also play a responsible role in protecting your account — use a strong password and never share it with anyone.
6. Data Retention Period
bge99 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
- Account information: Retained while the account is active and for a set period after account closure as required by law.
- Transaction records: Retained for an extended period in accordance with financial regulatory guidelines.
- Support communications: Kept for a limited period in case of potential dispute resolution needs.
- Cookie data: Retained from the session up to a set period depending on the type and purpose of the cookie.
- Marketing consent: Retained until consent is withdrawn.
Once the designated retention period expires, your information is securely deleted or permanently anonymized so that you can no longer be identified from it.
7. Your Rights
Every bge99 user enjoys the following rights regarding their personal information:
7.1 Right to Know
You may find out at any time what information we hold about you, why we hold it, and how it is being used. Contact our support team to make a request on this matter.
7.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Correctable information can be updated through profile settings or with the assistance of the support team.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information that is necessary to fulfill legal obligations may not be possible to delete.
7.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in relation to direct marketing. Once an objection is raised, use of your information for that purpose will stop.
7.5 Right to Data Portability
You may request your provided information in a structured and readable format, which you can use on another platform.
To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat. We will process your request as quickly as possible.
8. Payment Information Privacy
The security of financial transactions on bge99 is our top priority. We currently process transactions through three trusted mobile payment methods: bKash, Nagad, and Rocket.
During payment processing, your financial information goes directly through the relevant payment service provider, where the highest security protocols are followed. bge99 never stores your mobile banking PIN or password, and no member of our staff will ever ask you for it.
- Minimum deposit ৳300 (per method)
- Minimum withdrawal ৳500
- Withdrawals are typically completed within 1 hour
- All transactions are processed through secure encrypted channels
If you notice any suspicious transaction or suspect unauthorized access to your account, notify our support team immediately.
9. Protection of Minors
bge99 is strictly not open to anyone under 21 years of age. We do not knowingly collect any personal information from children or minors.
Age verification steps are taken during registration. If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
For users aged 21+. If you are aware that a minor is using our platform, please notify us immediately at [email protected].
10. Changes to the Policy
bge99 reserves the right to update this Privacy Policy from time to time. When significant changes are made to the Policy, we will notify you in the following ways:
- A clear notice will be displayed on the platform
- An update will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after changes are made will be considered as your consent to the updated Policy. For significant changes, we may take steps to obtain explicit consent.
We recommend that you review this Policy regularly so that you are always informed about how your information is being used.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, do not hesitate to contact us. bge99's support team is available 24 hours a day, 7 days a week, ready to assist you in both Bengali and English.
Support Channels
When submitting a privacy-related request, send it from your registered email address and include full details of your request. This will allow us to process your request quickly and accurately.